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Several District of Columbia Housing Authority customers have had the opportunity to have a conversation with the executive director—and many more will soon.

In addition to visiting each traditional public housing community in D.C., DCHA Executive Director Tyrone Garrett also recently started one-on-one meetings with residents to listen to ideas, concerns, and other issues.

“What better way for me to understand the agency and its customers than from hearing directly from the customers themselves?” Garrett said. “These one-on-one conversations let me focus on each individual and listen to everything they have to say in a private space.”

Each month, Garrett will be holding one-on-one conversations, as well as visiting DCHA communities. These discussions will inform his decisions on DCHA’s priorities and future actions.

As Garrett makes his way to each community, customers will be notified via texts, emails, and flyers. They will have an opportunity to pre-register by calling 202-535-1000 or register on site.

At these meetings, there will be DCHA staff on hand to record ideas, questions, and fill out work orders as necessary. Customers will be given opportunities to follow up with more questions or ideas after the conversation. Everything that is brought up at the meetings will be addressed and a follow-up report will be issued to the communities. Also, a quarterly report to track the commitments made and successful completion of tasks will be created.

The one-on-one meetings are being scheduled on a case by case basis.

 

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DCHA Executive Director Tyrone Garrett meets with a DCHA customer.
Last modified: 2/1/2018 3:41:50 PM