Temporary Website of the DC Housing Authority (DCHA)

The permanent DCHA website will return shortly.

For self-service, please login to RentCafe.

Customer Service Centers

DCHA’s three customer services centers are open for walk-in visitors. HCVP applicants, participants and landlords are encouraged to visit the HCVP Customer Service Center. Public Housing residents are encouraged to contact their Property Manager or Housing Management Assistant with any questions prior to visiting a Customer Service Center.

Housing Choice Voucher Program (HCVP) Customer Service Center

702 H Street NW
Washington DC 20001

Hours:

Monday – Friday
9 am – 3:30 pm*

*Walk-ins accepted until 3:15 pm

Services HCVP Applicants, Participants and Landlords.

DCHA Headquarters Customer Service Center

625 D Street SW
Washington DC 20024

Hours:

Monday – Friday
9 am – 4 pm*

*Walk-ins accepted until 3:45 pm

Services Public Housing Residents and HCVP Participants

Frederick Douglass Customer Service Center

2000 Alabama Avenue SE
Washington DC 20020

Hours:

Monday – Friday
9 am – 4 pm*

*Walk-ins accepted until 3:45 pm

Services Public Housing Residents and HCVP Participants

Important Contacts

DCHA Call Center
(202) 535-1000

For Applicants

Eligibility: If your application is in process and you need to provide documents to finalize your eligibility, please email:

Eligibility@dchousing.org

FOR VOUCHER PARTICIPANTS OR LANDLORDS

HCVP Briefings: If you want to move or transfer to another unit, please email:

HCVPbriefings@dchousing.org 

 

HCVP Inspections: If you are a voucher participant or landlord interested in scheduling an inspection, please email:

HCVPinspections@dchousing.org

 

Landlord Liaison: For voucher landlords’ questions and/or to troubleshoot their concerns, please email:

LandlordLiaison@dchousing.org

 

Mediations: If you’re a landlord or tenant and have a dispute, please email:

Mediation@dchousing.org

ADDITIONAL ASSISTANCE

Reasonable Accommodations: To request disability accommodations, please email:

ADA504@dchousing.org

 

VAWA: If you are a survivor of domestic violence, dating violence, sexual assault or stalking and in need of an emergency move, please email:

Public Housing Residents: Vawa@dchousing.org


Voucher Participants: hcvp.vawa@dchousing.org 

 

Escalations: For for any critical or escalated inquiries, 
please email:

ombudsman@dchousing.org

Fraud: To report suspected fraud involving DCHA programs, employees, vendors or resources, please email:

Fraudcomplaint@dchousing.org

 

Press & Media: For all media inquiries, please email with your specific questions and deadline:

media@dchousing.org

Solicitations

Explore current opportunities to partner with DCHA and make a difference for the District’s low-income and working individuals and families.

View open solicitations by visiting the Housing Agency Marketplace.

Go to Housing Agency Marketplace

The District of Columbia Housing Authority provides quality affordable housing to extremely low- through moderate-income households, fosters sustainable communities, and cultivates opportunities for residents to improve their lives.