District of Columbia Housing Authority Executive Director Tyrone Garrett continued to listen to customers throughout the agency’s portfolio—including James Creek, Woodland Terrace, and Ontario Road.

DCHA Executive Director Tyrone Garrett has visited nearly two dozen communities and met one-on-one with customers more than 60 times in order to learn what is happening in DCHA neighborhoods directly from the customers.

“This is primarily a listening session for me,” Garrett said. “I want you to tell me about things that might not necessarily come across my desk. I want to hear your issues, concerns, and ideas.”

He continued, “From what residents have told me at earlier town halls, there were issues that kept popping up in each community. So I have made some staffing changes and started a few new initiatives.”

The first and biggest is the 3Cs campaign – Courteous, Complete, and Clean, he said. DCHA employees and contractors are inspecting each and every unit for environmental issues, making sure appliances and smoke detectors are fully functional, and other needs are recorded and addressed. Garrett stressed these inspections are not related to housekeeping, but instead a thorough way of him understanding what the greater needs are in DCHA’s portfolio and making sure customers’ have the best quality of life. This initiative also checks with residents to make sure that staff were polite and completed the work that was assigned to them.

“Thanks to reduced federal funding, we are forced to squeeze out as much as we can for each dollar we receive,” he said. “We are not perfect. We have a long way to go, but we are developing strategies for rehabilitation and capital improvements that will touch every building in the portfolio.”

Another new initiative is the Apprenticeship Training Program which hired 60 DCHA customers seeking job training to assist property maintenance staff in fixing up common areas, landscaping, and other tasks that will improve curb appeal and free up existing staff to focus on a backlog of maintenance requests. Several of the apprentices have already been hired by partner organizations. The rest will graduate from the program in September.

Following his updates, residents had the opportunity to ask Garrett questions. Topics ranged from pest control, to future plans for the properties, to improved communications between DCHA and its customers. DCHA staff was on hand to record each idea and concern, and if necessary, submit a maintenance request on the spot for customers. Customers will be given opportunities to follow up with more questions or ideas after the conversation.  Also, a quarterly report to track the commitments made and successful completion of tasks will be created.

“We are listening and we do care,” he said. “All of this is about what makes you comfortable and your quality of life.”

As Garrett makes his way to each community, customers will be notified via texts, emails, and flyers. They will have an opportunity to pre-register by calling 202-535-1000 or register on site.


Last modified: 8/8/2018 2:39:14 PM