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Tyrone Garrett, executive director of the District of Columbia Housing Authority explained his guiding principles of integrity, accountability, and responsibility for the agency during an all-staff meeting held on August 3 at the University of the District of Columbia.

Garrett told his nearly 750 DCHA employees, “I want to help you better understand my vision and how we can work together this year, and beyond, on some priorities like improving service delivery to our customers, development of capital projects, and investing in our employees.”

Some of his ideas regarding integrity include establishing transparent systems, developing processes that increase efficiencies throughout the agency, and creating a culture of financial sustainability and independence, among other items.

“I want to connect our agency to our mission of providing quality housing. We must integrate our agency with other city agencies and service providers and build meaningful partnerships, both public and private,” said Garrett on accountability. “I want to reverse the tendency of the agency to operate from a function-centric perspective to customer-centric perspective that offers the utmost respect to those we serve.”

He said he expects various departments to collaborate more and build consensus that create creative solutions and not problems. Garrett encouraged DCHA employees to broaden and deepen their commitment to customers and to focus more on proactive, strategic thinking and planning.

“It means we must take ownership for our work, every day. And, at the confluence of integrity, accountability, and responsibility is performance,” he said. “My expectation is that every DCHA employee will perform at a high level and with a sense of urgency that is responsive to the needs of our customers.”

He went on to say, “I want our customers, stakeholders, and community partners to be confident in this agency and our work. It is my commitment to keep pushing myself and each and every one of you until we achieve the progress on the work that I believe needs to be done to make DCHA the greatest housing authority in the nation.”

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Last modified: 8/6/2018 3:10:19 PM