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District of Columbia Housing Authority customers have been finding more opportunities for themselves and their families thanks to the ever-expanding BenefitsGPS.

BenefitsGPS, a one-stop, online service where our customers can access and explore all types of programs and services including healthcare, education, and social services as well as find employment, training, apartments, schools, and more.

Previously, DCHA customers could only access BenefitsGPS by simply logging onto the agency’s website. More than 2,200 households used BenefitsGPS online. Now, DCHA is reaching out to customers who do not have the ability to navigate DCHA’s website on their phone or a computer. Customers can call DCHA’s Customer Call Center to receive these benefits, or get it in person when they visit the authority.

When a customer calls the agency or walks into the lobby, a frontline staff person is there to help guide them through the system. That representative can either hand the customers the printed results, or send it to them via text or email.

Since September 2016, DCHA staff was able to deliver more than 3,500 listings to their customers. This number is expected to increase as the system expands throughout the agency in the coming months. The two most popular categories are housing vacancies and services for the homeless.

BenefitsGPS is set within the agency’s customer portal where customers log onto the website and conduct their business, such as filing out applications for housing that accommodates persons with disabilities, get housing inspection results, and updating their housing applications. Departments throughout DCHA are taking advantage of this online portal to develop programs that will further assist our customers.

Nearly 13,500 DCHA customers have logged into the portal more than 87,000 times!

 

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A Customer Call Center representative uses BenefitsGPS to assist a customer.
Last modified: 3/9/2017 3:32:25 PM